Privacy policy

Who we are

Primit is run by Primit Gifting, 1st Floor, 475, New GIDC, Old GIDC, Katargam, Surat, Gujarat 395008, India. We decide what this website stores about you and why, and we answer for it.

What we store

• Your name, email address and — if you give one — your telephone number.
• The delivery addresses you save, or type at checkout when you order without an account.
• Your orders, and what you personalized on them.
• Any review you write, shown with your first name and the initial of your surname.

We do not ask for anything we do not need to sell you something and deliver it.

What we never see

Your card, UPI or bank details. Payment happens inside Razorpay’s own checkout, and what reaches us is confirmation that a payment succeeded and a reference we can use to refund it. Your password is stored only as a one-way hash, so nobody at Primit can read it — including us.

Who else sees your data

Each of these does one job, and gets only the part of your data that job needs:

• Razorpay — to take your payment and to send a refund back.
• The courier company that delivers your order — your name, delivery address and telephone number, so the courier can find you. We choose the courier for each order, and your order page names it once your package ships.
• Zoho Corporation, from its data center in India — your email address, to send the messages about your order.
• Hostinger, which runs our server, and Cloudflare, which stores the photographs you upload and the previews of what you personalized — both keep your data for us, not for themselves.
• Sentry — when our server fails in a way we did not expect, a report of the error and of the request that met it, which can include your IP address. Cookies, passwords and what you typed into a form are removed before the report is sent.

We do not sell your data, and we do not send you marketing you did not ask for. Every email we send is about an order you placed or a cart you left behind.

Cookies and analytics

We set one cookie to keep you signed in and one to remember your cart when you are not signed in. If you order without an account, the cart cookie is also what lets the same browser open your order and pay for it. Neither can be read by another website and neither is used to follow you anywhere else. They are necessary for the shop to work.

We also use Google Analytics to understand which pages people find useful. It loads only if you accept it. If you decline, or ignore the banner, no analytics script is loaded at all — not a blocked one, not a silent one. You can change your mind at any time from the link in the footer.

How long we keep it

Orders and invoices are kept for as long as Indian tax law requires. A cart you never turned into an order is deleted after thirty days if you were not signed in. Everything else stays until you ask us to remove it.

Your rights

Under India’s Digital Personal Data Protection Act 2023 you may ask us for a copy of what we hold about you, ask us to correct it, and ask us to erase it. Write to support@primit.in and a person will answer.

We may have to keep records of completed orders even after an erasure request, because tax law requires it. We will tell you exactly what we kept and why.